Return Policy – Pure Luxury Bag (pureluxurybag.com)
At Pure Luxury Bag, we want you to feel completely confident when shopping at pureluxurybag.com. We understand that a handbag is a personal purchase, and sometimes an item may not meet your expectations. This Return Policy explains how you can return an eligible product, what condition it must be in, and what steps to follow. Please read this policy carefully before initiating a return. By making a purchase on pureluxurybag.com, you agree to the terms outlined below.
Our Commitment to Your Satisfaction
We stand behind the quality and craftsmanship of every bag sold on pureluxurybag.com. However, if you are not entirely satisfied with your purchase for any reason, we are here to help. Our goal is to make the return process as fair and straightforward as possible while protecting the integrity of our products for future customers.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The return request must be initiated within the time window specified at the time of your purchase. This information is also available in your order confirmation.
- The item must be unused, unwashed, and in the same condition that you received it.
- All original tags, dust bags, and protective packaging must still be attached and included.
- The item must show no signs of wear, odor, perfume, smoke, pet hair, stains, or alteration.
- For hygienic reasons, certain categories may not be eligible for return. These include, but are not limited to, beauty accessories, personalized items, or final sale products. Any such exclusions will be clearly marked on the product page on pureluxurybag.com.
We reserve the right to refuse a return if the item does not meet the above criteria. If your return is rejected, we will notify you and may send the product back to you.
Non-Returnable Items
The following items generally cannot be returned to pureluxurybag.com:
- Gift cards or store credits.
- Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.
- Products that have been customized, monogrammed, or altered specifically for you.
- Any item that shows clear evidence of use, damage, or missing components beyond the original packaging.
If you are unsure whether your item is returnable, please review the product page before purchasing. Our customer team can also assist you through the contact options available on pureluxurybag.com.
How to Initiate a Return
To start a return, please follow these steps:
- Log into your account on pureluxurybag.com (or use your order number and email address).
- Locate the order containing the item you wish to return.
- Select the item and indicate the reason for your return.
- Submit your return request.
Once your request is received, we will review it within a reasonable period. If approved, you will receive a return authorization confirmation along with instructions on how to proceed. Please do not send your item back before receiving approval, as this may delay processing or result in a refusal.
Preparing Your Return Package
After your return is approved, carefully repackage the item using the original dust bag and outer packaging whenever possible. Ensure that all tags, accessories, and documentation are included. We recommend taking a photo of the item and its condition before sealing the package for your personal records. Use a secure outer box or envelope. Please write the return authorization number clearly on the outside of the package, if required.
You are responsible for ensuring that the package is properly sealed and protected. Pure Luxury Bag is not liable for items that are damaged during return transit due to insufficient packaging.
Return Processing and Inspection
Once we receive your return package at our designated facility, our quality assurance team will inspect the item. This inspection typically occurs within a reasonable number of business days after delivery. We will verify the item’s condition, tags, and packaging against the eligibility criteria listed above.
If the return is approved, we will proceed with the next steps as described below. If the return is denied, we will contact you with an explanation. Denied returns may be sent back to you, or you may be offered an alternative resolution.
Refunds
When your return is approved, a refund will be issued to your original payment method. The refund amount will cover the price you paid for the item, excluding any non-refundable charges. Please note that the time it takes for the refund to appear in your account depends on your financial institution. Once we process the refund, you will receive a confirmation notification.
If you received a partial discount or promotion applied to the original order, the refund will reflect the proportion you actually paid. Refunds are processed in the same currency as the original purchase.
Exchanges
Pure Luxury Bag does not offer direct exchanges at this time. If you wish to receive a different item, size, or color, please return the original item following the return process above. Once your return is approved and refunded, you may place a new order for the desired product on pureluxurybag.com. This helps ensure that inventory is accurate and that you receive the correct item as quickly as possible.
Damaged, Defective, or Incorrect Items
If you receive an item from pureluxurybag.com that is damaged, has a manufacturing defect, or is not what you ordered (wrong color, style, or size), please contact us immediately through the website. Do not attempt to return a defective item using the standard return process. We will provide special instructions for these situations. In most cases, we will cover the necessary arrangements for such claims. Please include clear photos of the damage or defect, along with your order number, when you reach out.
Restocking and Handling
Some returns may be subject to a restocking deduction. If this applies to your return, it will be clearly stated on our website or during the return request process. The restocking amount, if any, will be deducted from your refund. This policy helps us maintain fair pricing for all customers. You will always be informed before you commit to a return.
International Returns
For customers returning items from outside the origin country, additional considerations may apply. You are responsible for complying with your local customs regulations. Any return shipment must be clearly marked as “returned goods” to avoid unnecessary customs delays or charges. Pure Luxury Bag is not responsible for import fees, taxes, or other charges levied on return shipments. We recommend using a trackable and insured shipping method for international returns.
Late or Missing Refunds
If you have submitted a return and it has been approved, but you have not yet seen the refund in your account, please first check with your bank or credit card issuer. There is often a processing period between when we issue the refund and when it appears in your statement. If you have done this and still believe the refund is missing, please contact us through pureluxurybag.com with your return authorization number.
Final Sale Items
Items purchased during clearance events, special promotions, or marked as “Final Sale” are not eligible for return. Please double-check the product page and your shopping cart before completing checkout. We make these exclusions clear to avoid confusion, and by purchasing such an item, you acknowledge that it cannot be returned.
Changes to This Return Policy
Pure Luxury Bag reserves the right to modify or update this Return Policy at any time without prior notice. Any changes will be effective immediately upon being posted on pureluxurybag.com. We encourage you to review this policy periodically, especially before making a purchase. Your continued use of our website constitutes acceptance of the most current version of this policy.
Thank You
Thank you for choosing Pure Luxury Bag. We appreciate your understanding and cooperation with our return policy. Our goal is to ensure that every customer at pureluxurybag.com feels respected, informed, and satisfied. We look forward to serving you again.